Terms of service

Last updated: March 17, 2023

Thank you for choosing Ayasa Instruments B.V. as your provider of Handpan musical instruments. Please read the following Terms of Service ("Terms") carefully, as they constitute a legal agreement between you and Ayasa Instruments B.V. ("Ayasa Instruments", "we", "us", or "our"). By accessing our website or purchasing our Handpan instruments, you agree to be bound by these Terms.

1. Overview of Ayasa Instruments

Ayasa Instruments B.V. is a company located at Noordmark 73, 1351GG Almere, Netherlands, with VAT number NL860202070B01 and registration number KvK nr. 75237067. Ayasa Instruments designs, manufactures, and sells high-quality Handpan musical instruments worldwide.

2. Product Availability and Pricing

All products offered for sale on the Ayasa Instruments website, www.ayasainstruments.com, and its subdomains, are subject to availability. Ayasa Instruments reserves the right to discontinue or modify any product at any time without prior notice. Prices are subject to change without notice and may vary depending on the product and its accessories.

3. Ordering and Payment

You can place an order for Ayasa Instruments Handpan instruments through our website or by contacting our sales team. Payment must be made in full before the product is shipped. Ayasa Instruments accepts payment by credit card, bank transfer, or other payment methods available on our website.

4. Shipping and Delivery

Ayasa Instruments will ship your order to the address provided at the time of purchase. Delivery times may vary depending on your location and the product's availability. You will be responsible for any applicable taxes, customs fees, and duties.

5. Returns and Refunds

Ayasa Instruments offers a 14-day return policy for Handpan instruments purchased through our website. If you are not satisfied with your purchase, you may return it for a full refund, minus shipping costs. The product must be returned in its original condition and packaging. Please read our Returns and Refund policy for complete conditions.

6. Limited Warranty

Ayasa Instruments provides a two-year limited warranty for all Handpan instruments purchased through our website. This warranty covers manufacturing defects and workmanship issues. It does not cover damage caused by misuse, neglect, or accidents. Ayasa Instruments will repair or replace any defective product at no charge.

7. Intellectual Property

All content and materials available on the Ayasa Instruments website, including but not limited to text, graphics, logos, images, and software, are the property of Ayasa Instruments and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or display any of the content or materials without our prior written permission.

8. Limitation of Liability

Ayasa Instruments shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our Handpan instruments, including but not limited to loss of profits, business interruption, or personal injury. Our liability shall be limited to the purchase price of the product.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or in connection with these Terms shall be resolved through arbitration in accordance with the rules of the Netherlands Arbitration Institute.

10 . Changes to the Terms of Service

Ayasa Instruments reserves the right to modify or update these Terms at any time without prior notice. The revised Terms will be posted on our website and will become effective immediately upon posting. Your continued use of our website or purchase of our Handpan instruments after the posting of the revised Terms constitutes your agreement to be bound by the revised Terms.

If you have any questions or concerns about these Terms of Service, please contact us at info@ayasainstruments.com.

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